I’m not sure if this belongs here or in some “personal experiences” channel, but I’m posting it here because I’d personally like to hear if anyone has similar experiences with any company, as these are essential matters for investment decisions, at least for me.
Talenom is used at my workplace. The quality has indeed been poor. We had a good, trusted accountant, but they burnt out and left. since then, the contact persons have changed a couple of times within a few months, and the standard has been weak—we’ve had to do their work for them. There have also been technical issues. We will likely switch providers during the next tender (the tender is being held primarily because of Talenom’s poor quality).
Talenom should invest in its personnel. If you ask management, of course, everything is fine, but my own experiences show something else. They should invest in staff, try to improve employee retention, and ensure that every customer has their own trusted contact person within Talenom. I don’t know if Talenom has had more turnover in general or if customers have left, or if these failures just happened to hit me.
Experiences like these remind me why accounting firms are such a fragmented market. It’s a people-driven business; if an accountant leaves the firm, they can easily take the clients with them if they’ve built a good relationship of trust. This relationship is hard to replace, even with good software.