Certainly, the vast majority of the customer base understands that it is virtually impossible to fully beta test these games without the involvement of the actual audience.
The scale, depth, and complexity of these games are at such a level that you would have to sink an absolutely insane amount of money into testing if you wanted to release a bug-free product.
Of course, some people don’t seem to grasp this fact even after the fifth game and who knows how many thousands of hours played.