Used car dealers, perhaps more notably Kamux than Saka, have had an attitude problem when it comes to fixing defects, and it would be good if the Finnish Competition and Consumer Authority (KKV) could bring some order to it now. Obvious vehicle defects have not been repaired based on liability for defects, and even with additional security, it has been easy to find some clause or factor that prevented meeting consumer expectations.
This is precisely about consumer expectations and, through that, the company image regarding how matters are handled. Individual examples can be found from my close circle concerning Saka, Kamux, and Rinta-Jouppi, but I won’t clog this thread with them. When clear liability for defects and/or additional security repairs are made often enough contrary to expectations, or in a way that forces the customer to seek a resolution recommendation through the KKV, it affects the reputation. The most solvent segment of customers will start paying a little more for a car, for example, to K-auto, where similar cases seem to be handled better. Such a change in customer behavior impacts Kamux’s (and certainly others’) most profitable customer base, who buy the car they want regardless of whether the trade-in difference is a few hundred euros more or less, if that money buys them peace of mind.