I think it would be too much to demand experience from several stores of the same chain before being allowed to express one’s opinion. What would that number even be?
I might be wrong, but I think there are several experiences here from a specific store.
At the same time, I note that in many K-stores, from small ones to Citymarkets, friendly staff is common. The same cannot always be said, for example, about Prisma.
So, the message I replied to was initially in the Kesko thread, and I expressed my view that it belonged more here. So, I agree with that point, but I disagreed with the message I replied to in that it didn’t belong in the Kesko thread but here, where Sijoittaja- alokas has now appropriately moved it.
Elisa fiber optic came to my home, and there were no complaints about it. The installation work and other tasks were handled easily, and even the digging crew cleaned up well after themselves.
Well, now that data is flowing through a new channel, I realized after a few days that the old cable modem contract needs to be terminated. Yesterday I called customer service and after a fifteen-minute wait, I gave up and requested a callback, which still hasn’t come.
Just now I logged into Oma Elisa and from there I tried to terminate the subscription, but it couldn’t be done directly; I had to leave a callback request. I don’t need any convincing before terminating, I simply don’t need to order two fixed connections to the same house.
Elisa’s cable internet has indeed been remarkably reliable for all the 18 years I got to use it.
I just had to cancel the subscription using the same callback method. Fortunately, there was no attempt to talk me out of it whatsoever.
I visited Tokmanni in Kuusamo and there were indeed many customers there. In Kuusamo, to my understanding, there aren’t many competitors. And I don’t know how much rainy days affect customer numbers. In any case, good buzz.
When calling Elisa about subscription matters, it’s the exact same thing. The time before last, while waiting, we listened to Juha Tapio, last time J. Karjalainen. In that respect, I thought the situation had improved slightly. But yeah, even though I’m a music lover, and everyone has their own taste in music, that badly distorted hold music is nerve-wracking to listen to. Regardless of the song choices.
Oh right, I also eventually left a callback request last time. It was answered surprisingly quickly.
I tried to handle a subscription matter with Elisa in chat. The chatbot Esa-Petteri (or something like that) told me there was a rush now, but if I waited a moment, I’d get to deal with a Homo sapiens-model service interface. It kept telling me this for about 10 minutes, after which it kicked me out of the chat. I then continued handling the subscription matter with a competing operator.
while waiting in line, Juha Tapio was played
That’s a sufficiently traumatizing reason why I don’t wait in line on the phone.
Phone and subscription change process: Current 4G subscription from Elisa, and the trade-in device was an 
XS 64GB.
Initially, I had of course researched which phone I was looking for (16e 256GB), and the prices are pretty much the same when you look online.
So, to the shopping center corridor, where DNA, Telia, and Elisa points are on the same corridor.
Asked for an “offer” from all of them. Well, the price of the device is something you can’t haggle over, but then came these trade-in offers for the old device, etc., and benefits for switching subscriptions.
DNA: 579€ + subscription.
Telia: 501€ + subscription.
Elisa: 670€ + subscription
In all stores, the service was very professional and smooth. Everyone also wanted to close the deal right away, understandably. But they also understood when I said I would go to the neighboring store to ask the same things.
All stores offered a fixed-term 12-month subscription, and for the device itself, you naturally get an interest-free and cost-free payment period of 12-36 months.
The choice was ultimately very easy, and now we are with Telia for at least 12 months.
Elisa would have been able to give the phone immediately, while others had to send it by post.
But it was a fast delivery. The deal was closed at 5:30 PM, and the next day, a text message arrived at 3:55 PM saying the device was available for pickup at the nearest store’s parcel locker. 
Points to the Telia salesperson, of course, for digging up all the campaigns from their computer that they could find. I got the impression that they even had to search for them a bit to see which options could be utilized. Or maybe they just presented things well. It’s all the same, because my own feeling is the most important.
At Telia, things have worked flawlessly so far. Based on these experiences, I would argue that it’s definitely worth closing deals in a physical store, not online.
Today I went to Tokmanni to pick up an online order. A hellishly long checkout queue, as usual. When my turn came, the salesperson asked me to move next to the checkout to wait for another customer service representative to serve me. I waited for a while, and the salesperson even commented at one point, “they’ll probably be here soon.” At some point, I then said, “excuse me, but I can’t be bothered to queue twice for the same package” and left the store. I won’t be repeating that customer experience anytime soon; instead, I’ll favor stores where I can get service with just one queue.
My better half made a similar move regarding the subscription change as I did. Elisa offered her a similar subscription to mine for one euro cheaper + a 70 euro K-Group gift card. So, the bribes are nice, and her Elisa customer relationship continues as well.
Today I also got a “don’t switch” text message from Elisa.
A €70 gift card to K Group and a subscription for €18.99/month. I still didn’t plan to remain their customer.
The Mercedes got a sensor fault, which resulted in the traction control, ABS brakes, and power steering failing. A call to Mobilopalvelu (Mobile Service) brought them to the scene a.s.a.p. They then escorted it to the nearest Veho service, where a brand new courtesy car was waiting free of charge. By the evening of the same day, the car was back in order and the bill was very reasonable. 
Yeah, thumbs up for this. Absolutely the best service. I’ve had my car repaired a couple of times in my own yard and only had to pay for parts.
That’s good, because some scammers charge for both labor and parts…
How quickly did you get the “don’t switch” text message from Elisa? Today (11.7) I went to make a preliminary contract with DNA, which should come into effect on 18.7. So now I’m waiting for Elisa to contact me. Did you get a 70€ gift card and update Elisa’s phone plan at a 4G or 5G price…?
I can tell you about my own experience. On Sunday, I switched my subscription to DNA. On Wednesday, the first offer came: 50e to K-stores and a 4G 200m subscription for 18.99e. Yesterday they tried to call 4 times during the workday, and today an offer came for 70e and the previously mentioned subscription deal for 17.99e.
You won’t get good offers for a long time if the subscription change is far in the future. And conversely, if the subscription change is happening soon, good offers will start pouring in rapidly. The best offers often appear around 2-3 business days before the agreed subscription change date.
So, did 4 days pass in between?
If I had stayed with Elisa, I would have received that gift card, and I assume that the special offer for the subscription applied to the existing 4G subscription (200MB unlimited).
But the subscription did indeed change to a 5G subscription when the phone was updated.
I settled for this 18.99e and 50e gift card, I should have just waited. 
I’ve personally avoided changing my plan for a long time because it involves having to talk to salespeople, but I guess I’ll have to do it myself too.
"Do you ‘juggle’ these subscriptions back and forth in the same way every year when the previous phone subscription contract is about to expire? Otherwise, I guess it’s impossible to get special offers.
I’m just wondering if operators somehow track this switching and if it wouldn’t work every time. Do you have experience with this?"