Thanks also from here @Arttu_Heikura for the good live stream, it worked very well as a re-broadcast too. “…let’s open this pdf. now if we quickly look.. operating profit -11 million [2.5 seconds of silence and this
expression]… uh… uh… that’s clearly below expectations”. When even the always coolly analytical Arttu’s face showed genuine surprise and slight shock for a moment, I understood why young people nowadays watch reaction videos… @Tomi_Valkeajarvi & Co, just add more analyst live-reaction videos to YouTube!
Yesterday’s stock reaction was quite brutal. But justified for 2 reasons.
1. Of the drivers of retail profitability, the most underrated OKR: COMP GROWTH!
Almost without exception, we hear retail chain management talking about great synergy benefits A obtained from growth achieved through acquisitions and new stores (=more volume). And this is true, it can generally be stated that volume provides a relative competitive advantage and profitability through better procurement, marketing, and central administration costs.
BUT, if the focus were on Comp Growth and growth came from there, synergy benefits B would arise in almost all basic retail processes. Logistics central warehouse - store, in-store logistics, store rents, energy, refrigeration, lighting, depreciation of store fixtures, internal logistics, shelving, sales management, cashier functions, property maintenance, cleaning, shrinkage, etc… It matters how synergy benefits are created. Everyone can estimate what kind of relative difference in profitability is achieved if synergy benefits come from category A or B…
Q1’s poor revenue also had explanatory factors. The leap year, in particular, is a clear absolute factor. But Easter itself is not so obvious in general merchandise retail, as the average net volatility of Easter is the highest of all retail holidays. In other words, Easter’s boosting effect in % is very variable in general merchandise retail; an Easter in March on the best spring snows of a long winter, on a sunny frosty day, is net negative. Or similarly, with suitable weather at the end of April, all Finnish cottages and terraces are prepared for spring on Easter Monday. Point: the level “Easter” is generally too lazy an explanation.
But despite these explanatory factors, the most alarming sign in yesterday’s report was Tokmanni’s -4% comparable revenue (LY +2%).
In retail investment stories, this table matters. And unfortunately, this is not currently under Tokmanni’s control.

2. Dollar Store - Finland vs. Sweden - The War of Retail Concepts
Dollar Store is becoming one of the most interesting symbolic discount retail battles.
• Swedes (DS, Jula, Rusta); smaller selection and a lot of emphasis on store layout, store segmentation, presentation techniques, visuals, and commercial accent lighting designed in detail. Commercial atmosphere and highly developed sales management, loss leaders right at the forefront of the shopping experience (at Jula, shopping starts with a €0.20 carpenter’s pencil, etc…). A smaller selection limits, but also brings significant efficiencies.
• Finns (and Tokmanni); more than double, even triple the selection. Of course, also the inefficiency of a large selection. Rational store experience, items on numbered shelves, maximizing the number of products and easy findability. For Finns, sales management means that in addition to the price tag, an A4 is placed in a stand, but no emphasis on product presentation layout, product presentation technique, commercial lighting, coordination of selection, graphics in the background.
Tokmanni acted smartly by combining procurement and selection synergies - and bringing the best of its own private label (PL) selection to Dollar Store. But is Tokmanni acting smartly by “Finnicizing” the DS Concept? Hiring Heimo indicates that the competence focus is on selection, logistics, IT, and systems - not so much commerciality. There is a risk that Tokmanni will crush DS Commerciality with a “logistical edge”. Has Tokmanni really tested whether the DS commercial concept changes work? What if Swedes don’t like the “more rational” large-selection Dollar Store, which also has more expensive products and the inefficiency of a larger selection?
This seems to be shaping up to be an interesting Finland-logistics-selection-maximum vs. Sweden-commerciality-range-presentation discount retail international match!
PS. In the recent history of retail, there are several examples of concept mergers that have gone wrong due to inadequate concept testing. Hopefully, Tokmanni has done its homework, market analyses, customer focus groups, and concept tests better than Dollar Tree/Family Dollar, Target/Zellers, Walmart/Wertkauf, and Tesco/Easy… Synergy benefits are not an automatic path to happiness in the retail sector.