LeadDesk as an investment

Antti and Frans have prepared a new company report on LeadDesk after Q3 :slight_smile:

LeadDesk, a developer of customer communication software, grew its Q3 revenue through acquisitions and its profit through cost control. The pick-up in organic growth, which we consider important for long-term value creation, fell short of our expectations, and we slightly lowered our forecasts, desiring improved visibility into growth. The company continues to create value, and in light of its product development, it remains abreast of the AI disruption. In our view, this provides sufficient support for staying with the stock (2026 EV/EBITA 15x), considering the moderate profitability relative to its potential.

Quoted from the report:

LeadDesk’s growth is currently moderate, but its profit is already reasonable and on an improving trend, so the earnings multiples offer a clear reference point for the stock’s valuation. The 2025-26 EV/EBITA multiples are 19-15x. The company’s capital-light business model relies on continuous, predictable, and high-margin revenue streams. Considering this and the outlook for earnings growth, the multiples are acceptable and quickly become attractive (2027-28: 12-10x) if our forecasted earnings trend continues.

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A small follow-up comment on the report for those interested :backhand_index_pointing_down:

Indeed, no major surprises emerged from Q3, meaning LeadDesk’s earnings growth is strong, especially supported by the Zisson acquisition and general cost discipline. Organic growth, in turn, was predictably weak, as the company’s investments in growth are still moderate.

However, the organic development of revenue was weaker than our expectations, and according to our estimate, it will be negative for the full year 2025. On this front, forecast calculations were made, which naturally flowed into the earnings forecasts.

A bit of a stream of thought behind this lowering of expectations.

The weakness in 2025 growth is also due to one-off drivers: at the end of last year, there was a churn of less profitable customer accounts, and large project revenues in Q4 last year make the comparison period difficult. There were also regulatory changes in Spain & the Netherlands that weighed on Q3 growth. And of course, LeadDesk’s focus in 2025 is not yet on growth, so the expectation level is also lower.

However, in recent years, various, in themselves one-off, growth inhibitors have regularly emerged (e.g., slowing purchasing decisions of large customers and a decrease in project revenue, churn of ‘temporary’ corona customers, shift in sales focus from fast SME business towards large accounts with longer sales cycles, weakening of crowns, churn of less profitable customer accounts, regulatory changes…), so it is necessary to leave room for small unexpected headwinds in the forecasts. In this lower growth phase, this has more significance than in a rising market, as their relative importance is slightly greater.

Another perspective is the prerequisites for growth to pick up. Fundamentally, I would think that before increasing growth investments externally, some early signs of organic growth picking up would be visible. This would indicate that a somewhat tested recipe for strengthening growth has been found, which could be reinforced by increasing investments in sales and marketing. Currently, there are no clear signs of this, meaning it is unclear how effectively increasing growth investments will take hold. Against this background, I believe it is good to keep expectations moderate. Olli did comment in the interview that investment targets have started to form, which is of course a good sign, although in my opinion, a better picture of their effectiveness will only be obtained once more time has been invested in them.

According to our view, the valuation is at a reasonable (2026e EV/EBIT 15x) or even very attractive level (DCF 9e/share vs. share price 6.9e/share), if the moderate organic growth pick-up to approximately 5% per year, as per our current forecasts, can be achieved. And on top of this, in my opinion, the company can be expected to make value-creating acquisitions, which are not yet included in the forecasts.

However, the brakes on our view are the currently weak visibility into the level of organic growth going forward (will acceleration succeed and how well), and on the other hand, the still low peer valuations, within which there are fewer upside drivers for the valuation.

If you have any further questions on other topics, please feel free to ask :+1:

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100,000 unit deal

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Proprius Partners Micro Finland bought and S-Bank Fenno Equity Fund sold.

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I’m not at all surprised that Proprius has taken a position in Leaddesk. The company’s share price is below its IPO price. Revenue has grown from 11 million euros in 2018 to nearly 40 million euros this year (CAGR 20%), and EBITDA is over 6 million euros. EV/SALES is hovering around one. The company’s main market is no longer even Finland; growth comes from international markets. Unfortunately, the trading volume of the company’s stock is very low. Even though the company has grown mainly through acquisitions, the low valuation of the stock is still puzzling. However, the company has made its acquisitions mainly with debt financing, and its own shares have only been used, if I recall correctly, when share prices were high during the boom years.

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@Olli_Nokso-Koivisto’s interview was in Kauppalehti today. The article discusses, among other things, the AI disruption and market consolidation :backhand_index_pointing_down:

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That was a good article! Now just to execute the next growth leap and bring growth figures to investors!

At the end of the article, Olli lamented the low trading volume of the stock and the scarcity of small investors, as according to him, the stock is mainly bought by nominee-registered entities.

Yesterday, due to the attention generated by the article, the trading volume was a delightful 130,176 shares. Excluding the block trade in October, there hasn’t been a single full month this year where the trading volume was higher than yesterday’s daily volume. At the same time, according to Nordnet, approximately +110 new shareholders emerged.

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No niin… tulipa myöhään aika mielenkiintoinen tiedote! :slight_smile:

LeadDesk Plc Company Announcement 19.11.2025 at 10:30 p.m.

Change in LeadDesk Plc’s Management Team

LeadDesk Plc (“LeadDesk”) has appointed Samuel Lehtonen (Master of Science in Economics) as Vice President of Operations and a member of the Group’s Management Team, effective January 5, 2026. Samuel Lehtonen will report to CEO Olli Nokso-Koivisto.

Samuel Lehtonen joins LeadDesk from McKinsey & Company, where he served as Engagement Manager. He has extensive experience in strategy, mergers and acquisitions, and transformations across various industries, including private equity, consumer goods, construction, energy, and logistics.

Prior to McKinsey, Samuel worked at Deloitte, EY, and Capgemini Invent, where he focused on financial advisory, operational development, and strategic consulting.

As Vice President of Operations, he will be responsible for the following tasks:

  • Developing and harmonizing operational processes across different markets
  • Promoting the efficiency and scalability of LeadDesk’s growth operations
  • Advancing strategy implementation and profitability improvement.

CEO Olli Nokso-Koivisto:

“Samuel Lehtonen brings a strong combination of analytical rigor and execution capability. As we transition from integration and profitability improvement towards new growth, his experience in leading complex transformations will strengthen our operational expertise and scalability.”

Samuel Lehtonen:

“LeadDesk has built a strong position in Europe and an innovation culture. I am excited to join the team at this pivotal stage – to strengthen our operational foundation and help achieve sustainable, profitable growth.”

LeadDesk’s Management Team from January 5, 2026:

  • Olli Nokso-Koivisto, CEO
  • Teemu Rautiainen, CFO
  • Michael Ramm Østgaard, Chief Revenue Officer
  • Jarno Tenni, VP of Engineering
  • Samuel Lehtonen, VP of Operations
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Below is LeadDesk’s latest PRESS release. :slightly_smiling_face:


Press Release

LeadDesk acquires the Fluentic software solution and strengthens its multilingual customer service offering

02.02.2026 at 10:00

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LeadDesk

LeadDesk Plc, Press Release February 2, 2026 at 10:00

LeadDesk acquires the Fluentic software solution and strengthens its multilingual customer service offering

LeadDesk Plc and Fluentic Oy have entered into a business acquisition agreement for Fluentic’s AI-based translation solution. The acquisition strengthens LeadDesk’s multilingual customer service product portfolio by adding Fluentic’s AI-powered translation and automation solutions, which allow customers to provide services more efficiently without language barriers.

Fluentic provides AI-powered translation and automation solutions for customer service and has served corporate customers since 2007. Fluentic’s customer base includes large international brands such as Finnair, Iberia, Yamaha, and Volvo Cars.

The business acquisition supports LeadDesk’s strategy to strengthen its product portfolio and increase customer value in the consolidating European CCaaS (Contact Center as a Service) market. Fluentic’s technology complements LeadDesk’s AI-based solutions and enables an even better customer experience in multilingual customer support environments.

The revenue of the acquired business was approximately EUR 0.5 million for the 2025 financial year. LeadDesk has not yet published financial guidance for the 2026 financial year.

Terms of the transaction

The transaction is carried out as a business acquisition (asset deal), and in connection with it, two employees will transfer to LeadDesk. LeadDesk has taken out a EUR 0.3 million bank loan to finance the transaction.

Olli Nokso-Koivisto, CEO, LeadDesk:

“Fluentic is an extremely capable AI-powered translation solution. Fluentic has an impressive customer base consisting of well-known international brands. This acquisition supports our strategy to strengthen LeadDesk’s AI offering and helps our customers improve operational efficiency and develop their customer service operations by removing language barriers. We are excited to have Fluentic’s technology and team become part of LeadDesk and look forward to the next steps together.”

Asko Schrey, Chairman of the Board, Fluentic Oy:

“We are proud of what Fluentic has achieved since 2007 and grateful for our customers’ trust over the years. With market changes and technological evolution, we are pleased that Fluentic has found a new home in LeadDesk, where the solution can continue to be developed as part of a broader customer experience platform.”

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And here are Frans’s comments on LeadDesk’s recent acquisition. :slight_smile:

LeadDesk is acquiring the Fluentic software solution, which provides AI-based translation and automation solutions for customer service. This is a small-scale (0.5 MEUR) business acquisition. In our view, the acquisition is logical and in line with the company’s product development strategy, which centers on the rapid development of AI features. The purchase price was not disclosed, making a more detailed assessment of the deal difficult at this stage, but we estimate it to have been moderate.

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Here are Frans’s preview comments (EDIT: previously said Antti, oops and sorry @Frans-Mikael_Rostedt + thanks for the correction :folded_hands: :slightly_smiling_face:), as LeadDesk reports its Q4 results on Wednesday, i.e., tomorrow. :slight_smile:

LeadDesk will publish its 2025 financial statements on Wednesday, March 4, 2026, at approximately 1:00 PM. We expect the company’s revenue growth to have remained strong during the end of the year, particularly supported by acquisitions, but to have declined organically from the comparison period, when the company recognized a significant amount of one-off project revenue. We estimate that profitability has continued to take steps forward thanks to cost synergies and efficiency measures. In the report, our interest is focused especially on the 2026 guidance, where before the earnings day we expect growth of approximately 5% and profitability strengthening from the comparison period. We are also looking for an updated sense of the development of the company’s competitiveness as AI continues to accelerate the pace of change in the customer communication software market.

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Frans provided the comments this time :slight_smile: Antti is on parental leave, so at least the Q4 report will be my handiwork.

Does the forum have any good questions for tomorrow’s CEO interview? I already have a bunch of them ready, but there’s room for a few tough / better questions.

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No question, just some wondering. I bought 30 LeadDesk shares today out of interest, because after some Q-report in 2025 the stock rose sharply, only to fade into obscurity again. Today’s turnover of €2,300 is surprising, given that the annual report is supposed to be released tomorrow, albeit not until the afternoon.

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Thanks for asking. :slight_smile:

You don’t have to ask these, but here is what I’ve been pondering:

I’ve been wondering for a long time whether LeadDesk isn’t essentially operating in an industry that is slowly withering away – particularly regarding calls, but perhaps also in terms of messaging more generally. Furthermore, related to the above, I’m also wondering whether, even though LeadDesk is involved in AI to some extent, the AI solutions from larger and/or new players could completely revolutionize and change the industry to the point where LeadDesk’s “solutions” are no longer needed – people’s habits and behaviors are also changing, which could also cause the industry to wither. How do you see these risks and LeadDesk’s position now and in the future?

You can skip this if you feel like it, as the aforementioned topic has already been covered a bit in the thread. :slight_smile:

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First take: A financial statement release pretty much in line with expectations is out. EBITDA from the latest quarter is perhaps the only clear positive. The biggest concern is this:

Organically, revenue decreased by approximately 2.8 percent year-on-year, as increased telemarketing regulation had a negative impact especially on revenue development in Continental Europe during the second half of the year.

Faith is being tested a bit now as to whether this will indeed turn into organic growth.

Regarding market fears: I don’t believe the fear is justified that AI’s ability to code by itself would take customers away from Leaddesk. If I look at a typical small to medium-sized company, they are nowhere near having AI in use yet. Therefore, I don’t see the possibility of these companies jumping from point zero in AI usage straight to building their own agents or applications instead of buying from an external provider.

Leaddesk has the potential to continue providing solutions to these companies for a long time to come. Especially now, with global turmoil and a need for European solutions in Europe.

I demand proof of sales!

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No revenue guidance was given for next year; profitability guidance is a 15-20 percent EBITDA margin. Last year, 16.9 percent was reached. However, the materials repeat that profitability will also improve in 2026:

The profit improvement is a direct result of the determined implementation of our strategy. Our strategy consists of two phases: first, we strengthen our profitability, after which we accelerate growth investments. In 2025, we focused successfully on the first phase and achieved economies of scale through the successful integration of Zisson. As a result, we expect profitability to strengthen further in 2026.

Additionally, I believe it was mentioned in the presentation that EBITDA is expected to grow this year.

From this, one could probably think that if, for example, revenue were expected to stay flat, the EBITDA margin range would be more like 17-20 percent.

It’s perhaps a bit difficult to see how they would suddenly drop to the lower end of the given range. The development has been quite the opposite quarter after quarter, and the company consistently repeats how the focus is now on profitability and its improvement. But LeadDesk doesn’t actually adjust for any one-off costs, so perhaps there is some provision for those types of items.

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@Olli_Nokso-Koivisto was interviewed by Frans regarding Q4 :slight_smile:

Topics:

00:00 Intro
00:20 LeadDesk’s year 2025
00:52 Profitability at a strong level
01:41 Recurring contract base declined
02:42 Revenue outlook
03:33 Profitability outlook
04:30 Fluentic acquisition
06:31 LeadDesk’s AI development
11:05 Voicebots
15:05 AI-native AI agents
18:33 What provides protection from the SaaSapocalypse?

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Frans has made a good report on LeadDesk after the Q4 results. :slight_smile:

We reiterate our Add recommendation but lower our target price to 6.80 euros (previously 8.00 €), driven by an acceptable valuation level and forecast adjustments. LeadDesk’s Q4 was mixed. Profitability clearly exceeded our expectations, but ARR development remained sluggish. The company’s guidance points to a weak organic growth outlook, but the earnings growth outlook remains strong in the short term. Based on these factors and the strong development of artificial intelligence we expect (threat and opportunity), our revenue forecasts have decreased, but our earnings forecasts have increased for the coming years. We now base our valuation more strongly on cash flows in the coming years and see the current valuation level (EV/EBIT 2026e-27e 11.6x-9.5x) still attractive relative to the earnings growth trend and potential.

Quoted from the report:

Pessimistic scenario now prices in widespread AI disruption and failure to adapt to it

The pessimistic scenario now illustrates where the share price could fall if artificial intelligence were to disrupt the company’s business and LeadDesk failed to react successfully. In our opinion, this scenario is unlikely, as the company is focused on creating shareholder value, and the profitability underlying the current business would, in our opinion, be at least about 10 percentage points higher if growth initiatives were completely halted. Recent profitability development also supports this. In practice, the pessimistic scenario would mean a significantly weaker performance than the H2 profitability level.

As a result of these changes, the DCF value of the pessimistic scenario decreased to 2.7 euros (previously 4.9 €), and now truly describes a very pessimistic scenario.

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This turned out to be a challenging report to write this time, as profitability beat expectations so clearly, but ARR growth fell short of expectations and AI development has been so rapid. The pessimistic scenario sounds dramatic, but it’s more about the fact that it is now truly quite pessimistic :smiley:

Here is my train of thought, quoted from the report.

AI is arriving with force, but also creates opportunities

We lowered our revenue forecasts as ARR fell short of our estimates. Additionally, we estimate that the AI disruption will weigh more heavily on the current business and user-based pricing models than previously thought, and that tightened regulation will slow down the sale of outbound software. We believe, however, that CCaaS platforms have a role as platforms for AI agents and as players that bring AI benefits and transparency to customers, especially in regulated industries (e.g., healthcare). We see good growth opportunities for LeadDesk with its own AI products as a European alternative. Tele-services (~24% of revenue) could even benefit from the AI disruption, as AI agents require infrastructure for calls and messages, while simultaneously enabling strong scaling of personalized customer service, even though the number of human agents will likely decrease significantly. Despite the lowered revenue forecasts, our earnings estimates for the coming years rose following Q4 profitability that was clearly stronger than expected. Our confidence in the company’s M&A strategy has strengthened as profitability has surfaced. We forecast that organic, currency-adjusted revenue will decrease by 2.2% in 2026 and the EBITDA margin will rise to 19.1%.

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Frans and Iikka discussed my LeadDesk :slight_smile:

Topics:

00:00 Start
00:18 Why the stock has fallen over 80%
02:07 Q4 Highlights
05:33 Strong profitability
06:51 The contract backlog is leaking
12:20 Self-flagellation
15:18 Recommendation is Add

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