First of all, thanks to Inderes, @Kesko_IR, and CEO Rauhala. It was great to hear that topics and questions raised (at least) on this forum are heard and reacted to even in earnings reviews/company interviews. I believe I speak for a large group when I say: it is highly commendable that there is a willingness for such dialogue! Thank you.
Regarding the matter itself and Rauhala’s arguments, I partially agree with the CEO, but also (respectfully) disagree. Kesko has excellent, comprehensive experience in management through the retailer model. I also agree that the retailer model and a store-specific business concept is one good way to build a “personalized offer,” i.e., a combination of store experience, products, pricing, customer service experience, and offers built and targeted for different customer segments. In retail research, at least Porter (Competitive Strategy), Bell & Lattin (Shopping Behavior and Consumer Preference for Store Price Format), Coe & Lee (The Strategic Localization of Transnational Retailers) have famously demonstrated the effectiveness of this strategic competitive advantage.
However, I maintain my stance that the retailer model, as a strategic choice and operating model, is no longer as competitive a way to create a personalized offering (offer, i.e., a store-specific business concept) today or in the future. Historically, the retailer has had the best data and understanding to comprehend customer needs and build the best store-specific business concept. But today, and increasingly likely in the future, as more and more customer touchpoints (from which data is collected) occur digitally (social media, online store, app, in-store shopping behavior, etc.), the average K-retailer no longer knows their customer as well as an algorithm built on good data. It’s difficult to see a model where a local retailer and their “own data” would beat a model with data collected from all touchpoints + good algorithms (used to build a store-specific assortment, pricing, customer experience, store layout, etc.). To simplify: If a store-specific business concept is a winning concept, for example, an unnamed cooperative store can, if it wishes, build a Sale at Helsinki-Vantaa that is very relevant and different from a Sale in a cottage town. In this process, especially in the future, the determining factor for success is no longer the “retailer model,” but rather the ability to collect, understand, and process comprehensive customer data into a personalized customer experience.
Furthermore, it appears that at least in e-commerce fulfillment, Kesko has not yet been able to find a model where the retailer model is more competitive than other models. On the contrary, I understand that there seems to be quite a struggle among retailers about whose K-Rauta delivers online store orders (because volumes bring efficiency vs. it’s not worth building a picking center at every single K-Rauta) and which grocery retailer gets the “micro fulfillment” system next to their K-Supermarket/K-Citymarket to bring volume… (and it’s not worth building it for everyone)? Does the retailer invest in their own delivery robots, or is Wolt supposedly more profitable? The retailer model certainly brings competitiveness to local store properties, but e-commerce investments, product development, and partnerships add complexity to the retailer model, where the retailer is no longer a “competitive advantage.”
It was great to hear in the interview that the CEO is aware of the different possibilities of the retailer model. And despite my critical argumentation, I am not yet burying the retailer model. It still has advantages, but in the future, it would be great to hear as part of Kesko’s investment story how the retailer model brings competitiveness to the future of digitalizing retail – surely that trend (digitalization) should not be resisted? And why is this question essential? Because @Jussi69 pointed out that moving away from the retailer model is not an easy option (if it proved uncompetitive for the company) → therefore, adapting the retailer model to the digital age could be a “new decade of success.” With the current model, unfortunately, it seems to be constantly taking a beating.
PS. It was great to hear that regarding price reductions, price elasticity seemed to be clearly below -1 (double-digit growth was achieved when prices for branded products decreased by 4-6% and Pirkka by 9-12%). At such levels of price elasticity, price reductions should definitely be continued! To create a stronger price perception, I agree with @JuhaR that in the future, “permanently affordable” needs better targeting to impact price perceptions. Better products and narrowing the investment to a smaller selection could be wise. But in any case, at this level of price elasticity, this should be continued!
Pirkka Sour Cream permanently affordable at €0.39 and a winning price perception! And next to that, the Taffel dips with a normal good margin! This way, we’ll continue to get volume & margins for K-stores in the future 