Anna, just keep coming!
These kinds of tidbits, so-called from the field, can sometimes be the best content on a forum. As long as all parties in the discussion remember to be critical of sources and capable of independently assessing how relevant the information shared on the forum is to the business of the company in question 
If I find out at work or in my free time that, for example, a discussion partner is an employee, customer, or otherwise interacts with an interesting small company, I start asking more about the company
Rarely do you get any groundbreaking information for an investment case this way, but you can always learn something from discussions. Sometimes a customer might even badmouth a company and at the same time advise absolutely not to invest, but that has had no effect on the company’s and investment’s success, but rather the opposite 
For example, regarding Relais’ subsidiary Raskone, I heard a lot of bad things and stories of failed repairs from several of the company’s customers when I inquired about experiences with the company when Relais announced acquisitions. Either Relais has managed to turn the customer experience completely around, or these were just isolated incidents that can sometimes happen in the country’s largest brand-independent commercial vehicle repair chain when a lot of repairs are being done 
For example, it’s difficult to draw very big conclusions from such a small piece of information, as the sample size is very small on a group scale. In any case, Raskone has developed excellently under Relais’ wings, especially in terms of profitability, despite these customers tearing their hair out.
Also, when Puuilo was listed, several acquaintances complained to me about narrow and messy aisles and worn-out store furniture, shopping carts, etc. Well, the number of these messy stores was then roughly doubled, and at the same time, the best profitability in the retail sector in Finland was achieved, and as the CFO said, business went just as well, if not better, from a slightly rougher hall with affordable prices and a carefully considered selection aimed at DIY men and women
Of course, the store concept is also fresher in newer locations nowadays.
And it can also go the other way, that it would indeed be worth listening to a customer who criticizes the company. My friend, for example, once trashed Kamux when the additional insurance purchased for the car didn’t cover some repair. It would have been worth listening and selling the shares in good time
This happened during the peak of the share price in 2021. So, if you share information directly from the field on the forum, it’s worth considering how significant it is for the company’s business. If I remember correctly, there might even be a separate thread for sharing these lighter customer experiences I’ve mentioned. However, over time, truly valuable information directly from within the industry has been shared in many company threads, and I encourage anyone who has such information to do so!