I have understood that DWF is an essential “delivery” step that brings AI agents into practice for the customer, through its Outsmart platform. So, AI agency alone doesn’t bring anything yet; precisely that “delivery” step is needed for it. I recall this being mentioned during the announcement of the Sema4ai collaboration.
Off-topic. I am still of the opinion that the company should change its name. Digital Workforce Services is too generic and difficult to pronounce, at least outside the Anglo-Saxon region. Outsmart would be better.