Referring to my previous message: The board’s choice did not go to Consti.
One reason, for example, was the distrust that arose earlier; one board member remembered an episode from a facade renovation carried out in the housing company 10 years ago:
Consti lost the master key of the same housing company at that time and strictly refused to compensate for re-keying the locks (after a longer dispute, they were eventually forced to compensate).
Such small negative memories/impressions can turn even a big decision away from a company. So, those clear customer service situations where there are no quick profits for the company (but costs) should be handled straightforwardly and with integrity, instead of arguing or avoiding responsibility.
What goes around, comes around. We saw it again.